Crexpedio FAQS Frequently Asked Questions

What is VOIP »
VoIP stands for Voice over Internet Protocol (Internet Protocol is referred to as IP)
Internet Protocol is the communication method used for all internet traffic, the computer you’re reading this on currently has an IP ‘address’ for instance to enable it to connect and communicate on the internet.

How do I sign up for an account? »
You simply call or email us and we will send you a customized quote. You can contact us through our online form HERE or call us at 1-800-984-6994

Device Configuration »
We offer sample configuration for many supported devices including Asterisk, Nextone, Linksys PAP2, X-Lite, and other generic SIP devices. All configuration assistance is done through our friendly customer portal. For larger call centers we can do T1, E1 connections or SIP trunks through CISCO Routers or directly to your IP PBX.

Customer Portal »
Crexpedio’s custom user portal is simple, helpful and available to all of our customers.
Some features include:
· Instant DID Lookup and current routing assignment
· Support, including device configuration guides
· Support, including complete ticket tracking system
· Support, direct access to technical and billing contact information

Supported Codecs »
Crexpedio currently supports the following codecs:

Ulaw, Alaw, GSM and G729a.
As related to voice, a codec is the process of compressing and decompressing voice data. The G729a codec only uses 24kb of bandwidth on an average call whereas G711u utilizes up to 92kb.